Back to Job SearchThe team you'll be working with:
Tangity, is Part of NTT DATA Design Network, with studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on people and society. We do this by Humanizing Complexity.
As a Lead Servcie Designer at Tangity, you will play a crucial role throughout the entire project process. You will be part of a high-performing, multi-disciplinary squad using agile methodologies to deliver user-centric services. You will be responsible for ensuring our discovery and design projects are rooted in a deep understanding of users and their needs enabling us to create accessible services that reduce friction and complexity.
You'll be expected to ensure quality, innovation and creativity in how we approach all aspects of service design and how we then play those back to our stakeholders. You’ll be keen to develop your skills and contribute to the wider Tangity community.
This is a full-time position based in London UK. We are a hybrid team and visit the office twice a week. In some cases clients may have policies which require us to be onsite at other locations.
Tangity supports work in the public sector and the successful candidate will need to be security cleared already or willing to go through the process.
What you'll be doing:
- Plan write and present plans that outline study goals and methodology
- Map complex services and user journeys to ensure clear, actionable insights
- Visualize through diagramming, journey mapping, storyboarding, or information design to helping others see the end-to-end and surface-to-core service and customer experience. (Yes this is the ‘unique’ item in the role description!)
- Analyse both qualitative and quantitative data to inform design decisions and interpret user behaviour and create and actionable recommendations
- Synthesise findings using appropriate tools and work closely with cross-functional teams to translate them into user stories
- Facilitate workshops, co-design sessions, managing stakeholder relationships across different levels and be able to articulate complex design concepts and through storytelling, evidence, and design artifacts
- Present actionable insights and learnings to stakeholders in the most appropriate way, including presentations, communicating with clarity and confidence to create actionable strategic insights and service improvements
- Promote awareness of user research practices, influencing project roadmaps and expanding user-centred design
- Evolve and innovate the Service Design and Research practice, pulling in state-of-the-art methods from external and internal expertise.
- Contribute and support the development of the practive, enabling quality research services and the growth of the user research community
What experience you'll bring:
- Be SC cleared or willing to get clearance (have uninterrupted residency in the UK for the past 5 years and ideally be a British Passport Holder)
- Future-focused and curious about innovation
- 8+ years experience
- Bachelor's or master's degree in a relevant field (preferred)
- Significant career history in Service Design
- Business fluent in English (oral and written)
- Experince managing relationships with a variety of internal and external stakeholders
- Experience of using user-centred design methods and practices
- Experience of working as a solo Servcie Designer
- Experience of bringing insights and learnings to life for a range of stakeholders
- Experince with accessibility standards
Nice to have
- Exposure to GDS / service standard
- Exposure to projects within the public sector
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
For more information on NTT DATA UK & Ireland please click here: Global IT Services Provider & Consultant | NTT DATA
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.
Service Line Manager
Benjamin has vast experience designing, and shepparding, teams and ecosystems from concept to deployment for a range of global brands. He leads a team of talented and diverse designers and researchers to deliver delightful experiences based on rigorously mapped behaviours.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
