Delivery Director - Ireland

Salary & Benefits: Competitive Package + Benefits

Department / Function: Project / Programme Management

Location: Dublin

Job Advert Description:

The Role

NTT DATA are seeking a Delivery Manager to help to shape and grow the way that we deliver World Class Solutions.  This role is particularly focusing on the Irish market.

  • Manage delivery team to ensure delivery tempo is maintained by actively addressing internal and external risks, issues and dependencies and ultimately ensure that the delivery team meets customers’ requirements
  • Establish delivery best practices such as governance structure, status reporting, escalation matrix, communication model for the engagement
  • Primary contact for customer inquiries and concerns
  • Primary contact for discussing new resource requirements, resource contract extension and identifying new business opportunities
  • Establishes communication channel with offshore and onshore teams, sets communication expectation to balance the cultural differences and streamlines communication
  • Leads building new teams and driving talent acquisition
  • Provide report to senior stakeholders
  • Coach team members, facilitate performance improvement through mentoring and training
  • Manage team effectively by bringing the people together to form a motivated team and help create a right environment for the team to be successful

 

The Opportunity

The Delivery Manager opportunity is a pivotal role in fostering relationship with customer delivery organisation. The role takes full accountability for delivering contracted service to the customer. Delivery manager takes on both technical and administrative roles in managing team performance, control the quality of service delivery and track finances.  The delivery manager is passionate about the success and delivery quality of the customer’s business.

 

The Person

  • Experienced Project Manager with a proven track record of managing complex integrations, customer transformation and teams across multiple geographic locations
  • Experience delivering transformation in contact centre, digital channels, customer experience improvement and developing new ways of working e.g. Agile and devops
  • Has essential Agile and lean skills
  • SAFe accreditation is desirable
  • Open-minded, proactive and process-driven
  • Proficient with MS Office or equivalent
  • Excellent oral and written communication skills with a high attention to detail
  • Relationship building and management at all levels in the customer’s organisation

 

Join NTT DATA and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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