CRM Architect

Salary & Benefits: Competitive Package & Bens

Department / Function: Impact

Location: UK

Job Advert Description:

We are currently recruiting a CRM Architect to join our highly capable Technology Consulting team. If you are a passionate technologist with a strong consulting background, If you are obsessive about the use of technology to solve business problems, and if you are strongly delivery focused we can provide an excellent platform to develop your career while helping our clients tackle some of their biggest challenges.

We are seeking someone who has worked in consultancy roles across a wide range of technologies. It is a varied role and you could be working on multiple user segments, industries and technology domains at any one time. This is a great opportunity for you to play a pivotal role in technology transformation, working within our sector verticals including Tier 1 global telecommunication and media organisations, public services, insurance providers, automotive businesses and manufacturers.

This role is London based but could involve a significant amount of travel within the UK and overseas therefore will require flexibility.

The Opportunity

It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact.

  • Provide Technology focused consulting services within the CRM domain
  • This is an advisory/delivery hybrid role, so we are looking for someone who is comfortable working in presales / strategy within a CRM environment, typically responsible for setting strategy, helping clients to run RFPs, setting up a CRM capability within a client organisation
  • Grow the business through becoming trusted technology advisors to our clients by solving their business problems
  • Operating within high-performing, collaborative teams consisting of industry experts, change-makers, creative designers, technologists and engineers, you will be engaged on rich and varied projects, ranging from niche technology proof of concepts to large scale System Integrations

The Person


  • Multiple years CRM consulting experience using Microsoft Dynamics, Salesforce or Amdocs
  • Preferably experience of multiple CRM technologies, must want to work across multiple CRM technologies, not just a single vendor
  • Consulting, rather than development focus: Has performed / Wants to perform technology strategy / advisory roles rather than CRM upgrades / enhancements
  • Strong delivery focus – Able to act as technical lead / SPOC on initial CRM implementation phases
  • Strong stakeholder management – Evidence of facing off to senior client stakeholders
  • Team leadership – Comfortable leading teams of Designers / more junior architectd
  • Pre-sales experience – Comfortable working on RFP responses and in pitching to clients
  • Comfortable delivering Demo solutions / Proof of concepts to tight timescales

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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