Service Delivery Manager

Salary & Benefits: Up to £65k basic + excellent benefits

Department / Function: Technical Consultancy

Location: London

Job Advert Description:

The Role

NTT DATA are hiring a Service Delivery Manager to ensure the delivery of services to customers is in accordance with service level agreements. Ensure knowledge transfer and provision of scripts / procedures for 1st and 2nd level service desk as well as drive continuous improvement and innovation and ensure that the company receives value for money for all expenditure on hardware, software and services. 

The Opportunity

  • Overall governance and SLA, KPI and KII measurements of our clients outsource vendor performance for end to end services.
  • Responsible for the development and delivery of standard personal computing platforms and solutions as well as systems and asset management solutions locally and regionally
  • Taking ownership of escalated issues and manage to successful conclusion, ensuring clear communication

The Person

  • ITIL Service Management including incidents, problem and change management
  • Strong problem solving and decision making skills as well as broad technical knowledge in the development and implementation of personal computing systems and solutions.
  • You will have strong vendor cost management experience with a proven track record of delivering vendor productivity savings
  • Strong management skills with the ability to lead and motivate geographically dispersed teams.
  • Ideally, you will have a degree in an appropriate functional area and an ITIL Management certification 

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. We have ongoing opportunities across areas such as consulting, cloud solutions, business intelligence, analytics and big data. We are a dynamic, professional, and multi-cultural team who encourage voices to be heard and opinions to be shared.

Back to search Email to a friend Apply now

Job alerts

Register for our email job alerts and be the first to find out about jobs you may be interested in.