Back to Job SearchThe team you'll be working with:
The role is part of a small team reporting to Denise, Head of Advisory.
You'll be keen to come into one of our offices in Old Street or Bank twice a week.
What you'll be doing:
The ER Case Lead plays a pivotal role in managing complex and high-risk employee relations cases across the UK&I region. This is a fixed term contract until Spring 2027.
The role ensures fair, consistent, and legally compliant resolution of cases while supporting the business in navigating sensitive employee matters. It also contributes to policy development, stakeholder engagement, and proactive risk mitigation.
Case Management
- Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters.
- Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner.
- anage flexible working requests, changes to terms and conditions, and exit processes.
- Support the delivery of formal processes including redundancy consultations and TUPE transfers.
Advisory and Coaching
- Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices.
- Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness.
- Escalate cases appropriately while maintaining ownership of resolution pathways.
Policy and Process Leadership
- Contribute to the design and refresh of ER policies and toolkits.
- Support investigations, whistleblowing cases, and Subject Access Requests (DSARs).
- Identify ER trends and recommend proactive interventions to mitigate risk.
Stakeholder Collaboration
- Partner with Legal, Compliance, Reward, and other Centres of Excellence to ensure aligned ER practices.
- Liaise with internal business stakeholders to support commercial decisions with people impact.
- Act as a trusted advisor in restructuring, M&A, and organisational change initiatives.
What experience you'll bring:
- Proven experience in managing complex ER cases in a fast-paced, matrixed organisation.
- Strong knowledge of UK employment law and HR policy frameworks.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to handle sensitive matters with discretion and professionalism.
- Experience working with cross-functional teams including Legal and Compliance.
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Niccolo Spataro, CEO, NTT DATA UK
