Back to Job SearchThe team you'll be working with:
NTT DATA UK&I is a leading global IT services provider, delivering innovative technology solutions to clients across various industries. As a part of the NTT DATA Group, we are committed to driving digital transformation and helping our clients navigate the complexities of the modern business landscape. With a focus on excellence, collaboration, and customer-centricity, we strive to create meaningful and sustainable impact through cutting-edge technology solutions
What you'll be doing:
As the BPO/Managed Services Lead, you will be responsible for leading and managing NTT DATA UK&I's BPO and managed services capabilities. Your role will focus on presales, client delivery, and operational leadership to drive excellence in business process outsourcing and managed services engagements
Capability Leadership:
- Develop and execute the strategy for the BPO and Managed Services practice, ensuring alignment with organizational goals and market demands.
- Establish best practices, frameworks, and methodologies to deliver client-centric solutions.
- Drive continuous improvement within the practice, ensuring innovation and thought leadership
Presales and Business Development:
- Lead BPO and managed services input into presales activities, supporting sales teams to craft compelling proposals.
- Engage with prospective clients to understand challenges and articulate how NTT DATA's BPO and managed services can meet their needs.
- Contribute to expanding the practice's footprint across key accounts and industries
Client Delivery:
- Serve as a hands-on, client-facing leader, taking ownership of key engagements where necessary.
- Ensure the delivery of exceptional, high-impact BPO and managed services that align with client objectives.
- Champion the creation of measurable business value for clients through outsourcing and managed services programs
Operational Excellence:
- Lead and mentor a team of BPO and managed services professionals, fostering a high-performance, collaborative culture.
- Monitor performance metrics, optimize resource utilization, and ensure delivery excellence.
- Work with the Head of Consulting to align the practice's growth with broader organizational goals
What experience you'll bring:
- Demonstrable experience in leading BPO and managed services practices, with a focus on presales, client delivery, and operational management.
- A strong background in business process outsourcing, managed services, or related fields.
- Exceptional communication and relationship-building skills, with the ability to work across all levels of an organization.
- Strategic and analytical thinking capabilities to identify opportunities and solve complex client challenges
Who we are:
Join NTT DATA UK&I and be a key player in driving digital transformation across various industries. As the BPO/Managed Services Lead, you will have the opportunity to lead a dynamic team, shape innovative solutions, and contribute to the success of our clients and the broader community. If you are passionate about making a positive impact through technology and possess the leadership skills to drive change, we invite you to be a part of our journey towards a digitally empowered future. Apply now and be a catalyst for transformation at NTT DATA UK&
Service Line Manager
Mark has a long and distinguished history of working in the information technology and services industry. Skilled in Sales, Delivery Management and Culture Change, Mark brings a calming influence to delivery and excels at bringing people together to achieve shared goals.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
