Back to Job SearchWhat you'll be doing:
This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
You will be responsible for:
- Managing incidents and problems appropriately within agreed service levels.
- Perform technical root cause analysis on reoccurring incidents or major incidents.
- Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
- Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
- Ensure technical documentation is completed and updated to professional standards.
- Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
- Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
- Contribute to delivering technical excellence across the wider Infrastructure team.
- Delivery of project-related tasks such as the installation and configuration of new equipment.
- To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)
What experience you'll bring:
As an experienced Infrastructure Engineer you will have knowledge of infrastructure technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of IT infrastructure at an enterprise level. You will have experience of working in a team environment to deliver BAU services and support to the customer.
You should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to balance workloads and demand across multiple customers and projects. You will possess a strong work ethic and desire to perform, taking ownership and responsibility for your individual performance.
The role requires you to have the ability to troubleshoot complex technical, multi-site and multi-discipline incidents and problems.
You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.
Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.
You should be able to demonstrate:
- An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.
- In-depth experience of several of the following technologies: Server Virtualisation (Hyper-V/VMware preferred), Windows Server OS, Active Directory, Entra ID, DNS/DHCP.
- Detailed knowledge of deploying infrastructure within a Public Cloud (Azure) and the use of scripting and automation toolsets such as Powershell, Terraform, Jenkins etc.
- A working knowledge of the following technologies – System Centre (SCOM/SCCM), Microsoft Identity Manager would be beneficial.
- A working knowledge of Storage (NAS/SAN) and Backup technologies (NetBackup/VEEAM/Azure Backup preferred) would be beneficial.
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
- Experience working in a team-oriented, collaborative environment including virtual / remote working.
- Experience of working within the ITIL framework.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
For more information on NTT DATA UK & Ireland please click here: Global IT Services Provider & Consultant | NTT DATA
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.
Service Line Manager
As the Head of our Managed Services Practice for UK&I, I am responsible for the delivery of our full range of Managed Services covering; Service Desk, Digital Workplace, Cloud/Infra, Applications and Data Platforms. My Team and I are also responsible for continually developing our capabilities, services and market offerings which are delivered through a blend of on/near/offshore delivery locations.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
