Back to Job SearchThe team you'll be working with:
Our Public Services team has achieved some of the largest growth of both people and projects across NTT Data UK, and this position represents a key role within this business unit. NTT is an agile, innovative, and extremely people-focused company; it feels like a start-up but with serious backing and has the reputation of exceptional end-to-end solutions. You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people, and community. Everything we do is underpinned by our core values of 'Clients First,' 'Teamwork,' and 'Foresight,' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity,” aim to create a space for us to learn and get involved in building a truly diverse environment.
What you'll be doing:
The Client Partner will be responsible for managing a significant relationship with a key NHS body, overseeing a portfolio of services with P&L accountability exceeding £15m. The role requires strategic leadership and the ability to deliver complex, large-scale solutions tailored to the evolving needs of the NHS. The Client Partner will drive client success, build long-term partnerships, and grow the business through proactive service delivery and opportunity identification.
Key Responsibilities:
Client Relationships & Stakeholder Management:
- Cultivate and maintain a strong, strategic relationship with senior stakeholders within the NHS, ensuring alignment with the organisation’s long-term goals.
- Act as the primary point of contact for escalations, working to resolve issues and ensure continuous client satisfaction.
- Introduce innovative solutions and ideas that address the NHS’s critical challenges, driving engagement beyond the scope of current projects.
- Manage commercial and contractual aspects, ensuring agreements meet both client and business objectives while adhering to NHS procurement guidelines.
Sales & Growth:
- Identify and develop new opportunities within the NHS body, managing the sales pipeline to secure both new business and contract renewals.
- Position the company’s services and digital capabilities to align with the NHS's strategic objectives, co-developing roadmaps for transformation and improvement.
- Tailor value propositions to reflect the specific needs of the NHS body, demonstrating a clear understanding of their challenges and opportunities.
- Proactively engage in driving renewals and contract expansions, ensuring a healthy balance of new business and relationship management.
- Lead negotiations on pricing and commercial terms, ensuring mutual benefit while meeting financial objectives.
P&L Management & Financial Accountability:
- Full P&L responsibility for the NHS client portfolio, managing a budget exceeding £15m and driving both revenue and margin performance.
- Conduct regular financial reviews and adjust strategies to ensure targets are met, with an emphasis on profitability and operational efficiency.
- Ensure robust work order coverage and provide clear accountability for financial outcomes.
Delivery Leadership & Team Management:
- Oversee the delivery of services to the NHS body, ensuring that projects are executed on time and to the highest standard, aligned with the specific healthcare requirements.
- Lead a distributed team, including offshore resources, to deliver high-quality outcomes while driving continuous improvement and innovation.
- Work closely with internal teams to design solutions that meet the NHS's strategic and operational objectives, presenting proposals that align with their healthcare priorities.
- Foster a culture of innovation, encouraging the team to find new ways to enhance service delivery and client satisfaction.
- Ensure seamless management of operational processes, including objective setting, WBS setup, and timely reporting.
What experience you'll bring:
- Proven leadership experience, with full P&L responsibility for portfolios exceeding £15m.
- In-depth knowledge of the NHS, its organisational structure, and its operational challenges, with a track record of delivering large-scale solutions within the healthcare sector.
- Strong commercial acumen, particularly in negotiating high-value contracts and managing long-term client relationships.
- Expertise in managing distributed teams and leveraging Agile methodologies to deliver successful outcomes.
- Demonstrated ability to drive business growth, manage sales pipelines, and exceed financial targets within a public sector environment.
- Exceptional stakeholder management skills, with the ability to build and maintain strong relationships with NHS executives and decision-makers.
Who we are:
The focus on Clients First, Teamwork, and Foresight is in our DNA, and we are looking for someone who shares and embodies these core values, leading by example. We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA's.
Service Line Manager
Vicki leads a very successful Public Services team. With a strong track record in Govt. Vicki's experience brings a wealth of valuable knowledge and leadership to the company.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
