Back to Job SearchThe team you'll be working with:
You will be joining this rapidly growing service line responsible for all EUC to the three major hospitals across Leicester. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.
We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.
What you'll be doing:
In this role, you will be the client’s first point of contact in the Registration Authority office. This role is based on a 4-day working week Monday – Thursday.
See below, for detailed roles and responsibilities.
- Provide the presence at UHL’s registration offices across the trusts 3 main hospital sites, in accordance with the agreed RA office opening hours.
- Authenticate user identity in accordance with NHS registration authority process
- Maintain registration authority records systems
- Facilitating the management of Smartcards
- Printing / Issuing appropriately configured smartcards
- Resetting of password and altering system access.
- Provide day to day support to users with RA smart card queries
- Liaise with UHL staff and departments in support of registration authority needs and Maintain all RA processes and documentation
- Plan and coordinate upcoming work throughout the year with the wider eQuip service Team
- Manage the continual service improvement of the registration authority service
- Strictly adhere to NTT DATA policies, processes, and guidelines – including timesheet submission and leave communication/logging
- Provide support to the wider eQuip service as required by the eQuip Service manager
- Junior Doctors Induction (Twice yearly events)
- Attending planning meetings and understand the scope in the run up to the JD event
- Ensuring tasks to be fulfilled prior to the JD event are completed i.e. processing of application forms, arrangement of HR management lists for new starters
- Shadowing subject matter experts for knowledge transition
- Assist in the recruitment of JDI team and provide training
- Any other reasonable duties as defined by the eQuip Service manager
What experience you'll bring:
You will have a good working knowledge of working in an office environment, well skilled in Microsoft Office and excellent customer service skills. You will also be comfortable in coordinating mini project assignments to help support the extended team and client.
You will have experience of working in an office setting and have excellent customer skills.
Be capable of managing your work time, be able to resolve queries following logical analysis, work as part of a team, have a ‘can-do’ attitude and complete calls / tasks by agreed deadlines.
You will be a customer champion within NTT DATA.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: NTT DATA UK & I
Service Line Manager
As the Head of our Managed Services Practice for UK&I, I am responsible for the delivery of our full range of Managed Services covering; Service Desk, Digital Workplace, Cloud/Infra, Applications and Data Platforms. My Team and I are also responsible for continually developing our capabilities, services and market offerings which are delivered through a blend of on/near/offshore delivery locations.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
