The team you'll be working with:

You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover service operations and service desk, AMO, cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

What you'll be doing:

• Driving high levels of customer service and satisfaction.
• Managing Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.
• Providing stringent governance over Tech Bar environments
• Supporting customer issues across sites as when required
• Managing EUC stock levels and provide weekly reports to senior engineers.
• Providing remote and hands-on support for end user computing software and devices.
• Ensuring excellent verbal and written communications are applied at all times.
• Build, install, troubleshoot and repair Windows 10/11 OS related issues and mobile devices.
• Assisting with all new Starter and Leaver accounts
• Ensuring appropriate and up-to-date documentation is always maintained
• Providing up to L2 AV support at locations as and when required
• Liaising with NTT DATA and client suppliers, acting as an escalation point for the team.

What experience you'll bring:

• Background within End User Computing.
• Core customer service skills developed in customer facing positions.
• An ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting.
• Experience following the ITIL framework.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

For more information on NTT DATA UK & Ireland please click here

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

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