Technical Delivery Manager

Salary & Benefits: Competitive Plus Benefits

Department / Function: Project / Programme Management

Location: London

Job Advert Description:

The Role

We are currently looking for a talented Technical Delivery Manager to join our team. In this role, you will lead the execution of profitable professional digital service delivery for NTT DATA UK bringing together the different service capabilities and propositions on behalf of the client and NTT DATA UK. This role will align on delivery approach, tools and processes with other accounts, sharing good practices and supporting technology solutions initiatives where relevant.  

You will report to a Delivery Director, working closely with client partners and business unit heads, and leading the execution team.

The Opportunity

We are looking for a Technical Delivery Manager who is comfortable working with Senior Stakeholders and has proven expeirence of building propositions, responding to bids and putting in strong delivery practices across key clients. You will be primarily responsible for:

  • Management of demand planning, forecasting, budgeting and prioritisation of project work within the team.
  • Defining, leading and monitoring all team delivery ensuring adherence to delivery methodology, quality and architectural principles, to deliver business goals and minimise technical debt.
  • Driving continuous improvement in methods, technology choices and skills by challenging, innovating and evolving the status quo.
  • Being the point of escalation from clients perspective for delivery issues.
  • Recruitment, retention and performance management of talent both onshore and offshore.
  • Supporting and working with client partners to enable account growth.
  • Understanding of client’s strategic objectives and tailoring NTT DATA UK services and approaches to enable client to achieve their strategy journey.
  • May be required to manage transition of services incoming or outgoing to offshore and nearshore locations.
  • Delivery and customer satisfaction on all client engagements along with full compliance to SLAs/KPIs.

The Person

With a strong technical background and a natural ability to engage with stakeholders across the business, we are looking for a bright and ambitious Technical Delivery Manager with experience of the following:

  • Technical background, ideally with 10+ years of professional IT delivery within Managed Services or IT outsourcing industry.
  • Expert understanding of Agile delivery frameworks, processes, practices tools and why they are important,a long with a strong understanding of digital product development, usage and application.
  • Demonstrated experience of delivering Change Programs and Application Support services across multiple industries.
  • Demonstrated experience at overseeing and managing large and complex accounts with hands on experience of working in an Onshore / Offshore model.
  • Ability to lead and coach large cross-functional teams .
  • Extensive experience managing very large third party relationships across geographies and/or industries.
  • Advanced ability to implement delivery transformation programs to re-engineer delivery cost model.

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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