MS Dynamics 365 Solutions Architect

Salary & Benefits: Negotiable

Department / Function: Information Technology

Location: UK

Job Advert Description:

The Role

An exciting opportunity has arisen for a MS Dynamics 365 (CRM / Customer Engagement) Technical Solutions Architect to join our UK Delivery Centre based in Solihull. If you have a strong Dynamics 365 background, we can provide an excellent platform to develop your career in order for you to help our clients tackle some of their biggest challenges. As a Technical Solutions Architect, you will be integral to the delivery of many client projects, working within verticals including Public Services, Automotive, Insurance and many more.

This role is based in Solihull but could involve a significant amount of travel within the UK and overseas therefore will require flexibility.

The Opportunity

  • Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business
  • Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies
  • Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team
  • Knowledge of the entire Dynamics 365 Customer Engagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Dynamics 365 for Marketing
  • Configuration and customisation of Dynamics 365 and its associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality
  • Work with the wider Microsoft stack such as Power Automate, LogicApps, Azure Service Bus, WebJobs, Power Apps, Power BI and Power Portals. Making use of cutting-edge technologies involving AI, IoT and RPA. Working in a varied technical environment covering digital, applications and infrastructure

The Person

  • Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users.
  • Experience of the wider Azure/Office 365 stack, such as Microsoft Power Automate, Power Apps, Power Portals, LogicApps, Azure Service Bus, Azure Functions and WebJobs.
  • Highly proficient in deploying Dynamics 365, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities.
  • Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations
  • Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management
  • Should Have experience of the following; Dynamics 365 Customer Engagement, Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Marketing, Power Portals, Power Automate, Power Apps Scrum project delivery methodology
  • Ideally Have experience of the following; Experienced in integrating Dynamics 365 with other applications using a number of technologies and methods such as TIBCO Cloud Integration, LogicApps, Jitterbit or Mulesoft. Experience of the wider Azure technology stack
  • Potentially UK Government security clearance



Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result, be productive.

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