Service Delivery Manager

Salary & Benefits: Competitive salary plus excellent benefits

Department / Function: Project / Programme Management

Location: London

Job Advert Description:

The Role

NTT DATA currently have an exciting opportunity for a Service Delivery Manager to work as part of our growing Client Service and Support team as a representative to our customers for all service and support issues.

The focus of this role will be working with external customers and internal teams to ensure operational and service excellence is proactively managed and maintained. 

The Opportunity

• Develop strong relationships with key team members across multiple levels of the customer’s organisation

• Understand the customer’s IT / business organization, goals and priorities

• Act as an escalation point for resolution of ongoing incidents and problems

• Organise and chair appropriate service review meetings

• Identify opportunities for business development and growth from the given account

• Engage in contract renewal negotiations  and ensure customer’s service catalogue is maintained

• Ensure knowledge of implemented solutions and new services are effectively transitioned

• Manage supplier relationships with third party providers as required

The Person

The successful candidate will be a natural and articulate communicator with the ability to build and maintain strong working relationships.  They will have substantial experience within an external customer facing Service Delivery Management role managing a portfolio of services in line with agreed Service Level Agreements using standard ITIL processes.  

• Strong experience in a customer facing Service Delivery / Account Management role

• Track record of delivering services to defined service levels.

• Ability to ‘take ownership’ of issues without prompting

• Strong analysis capability and ability to drive process improvement

• ITIL Foundation v3 is a minimum requirement


*Travel required to client sites across the UK

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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