Senior Infrastructure Engineer / Technical Specialist

Salary & Benefits: Competitive plus benefits

Department / Function: Technical Support

Location: West Midlands

Job Advert Description:

The Role

We have an exciting opportunity for an experienced Technical Specialist to join the Infrastructure team within our expanding Shared Service Centre based in Birmingham. 

The team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.

This role will work closely with customers to assist them in both BAU support and the delivery of new infrastructure projects.

The Opportunity

  • To provide BAU operational support across customer platforms, including health checks and reporting.
  • Act as a technical escalation point for major incidents.
  • Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
  • To lead the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD/LLD, support documentation etc.).
  • Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
  • Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times..

The Person

  • A high level of technical knowledge and experience across IT Infrastructure at an enterprise level.
  • Detailed technical knowledge of Microsoft Server, Exchange, VMware, Citrix, VDI and Public Cloud (Azure/AWS) technologies gained in a technical support role, alongside having the ability to create and develop Powershell scripts
  • Experience of performing the role of a consultant, designing and implementing solutions to business requirements, with the ability to troubleshoot and resolve complex technical problems and incidents.
  • Able to contribute to technical strategy, service development and provide innovation.
  • Excellent written and verbal communication skills, with the ability to build relationships with customers both internal and external.

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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