Junior Infrastructure Engineer

Salary & Benefits: Competitive plus benefits

Department / Function: Technical Consultancy

Location: West Midlands

Job Advert Description:

The Role

We have an exciting opportunity for a Junior/Graduate Engineer to join the Infrastructure team within our expanding Shared Service Centre based in Birmingham. 

The team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.

This position would suit a Service Desk or Desktop Support Analyst looking to develop a career in infrastructure support, or an IT Graduate wanting to start a career in technology.

The Opportunity

  • To provide BAU operational support across customer infrastructure platforms, including health checks and reporting.
  • Managing Incidents, Problems and Requests in line with ITIL best practice and ensuring that SLA’s are maintained.
  • Updating documentation as required.
  • Developing strong relationships with other engineers within the Shared Service Centre to provide and share technical issue resolution and knowledge.
  • Occasional travel to customer sites may be required.

The Person

  • Technical knowledge and/or experience of IT infrastructure, specifically Microsoft technologies.
  • Ability to create and develop scripts (preferably Powershell).
  • A passion for self-learning and development, with a commitment to achieving certification.
  • Excellent written and verbal communication skills, with the ability to build relationships with customers, both internal and external.
  • Attention to detail and a ‘right first time’ mentality.
  • Professional IT certifications, including Microsoft and ITIL are desirable

 

*** SC level security clearance is desirable, but not essential.  The role will require SC clearance to be obtained, therefore candidates must be eligible.

 

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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