Senior Microsoft Office365 Engineer / Technical Lead

Salary & Benefits: Competitive plus benefits

Department / Function: Technical Support

Location: West Midlands

Job Advert Description:

The Role

We have an exciting opportunity for an experienced Senior Microsoft Office365 Engineer / Technical Lead to join the Infrastructure team within our expanding Shared Service Centre based in Birmingham. 

The team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.

This role will work closely with customers to assist them in both BAU support and the adoption of, or migration to, the Office365 platform.

The Opportunity

  • To provide BAU operational support across customer O365 platforms, including health checks and reporting.
  • Infrastructure design and implementation to migrate legacy platforms to O365 for customer environments. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues.
  • Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations.
  • Input into the development of O365 roadmaps, customer proposals and impact assessments for the delivery of further O365 solutions.
  • Developing strong relationships with other engineers within the Shared Service Centre to provide and share technical issue resolution and knowledge.  This will include the responsibility to ‘shift left’, increasing the Service Desk FTF for O365 incidents.
  • Occasional travel to customer sites may be required.

The Person

  • A high level of technical knowledge and experience across IT Infrastructure.
  • Experience and knowledge of O365 technology gained in a hands-on technical support role.
  • Technical understanding of the Enterprise E3/E5 product offering including Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and Teams.
  • Experience of EMS (Intune, and ARMS)
  • Ability to create and develop Powershell scripts.
  • Awareness and configuration knowledge of Security and Compliance Centre.
  • Able to contribute to technical strategy, service development and provide innovation.
  • A passion for self-learning and development.
  • Excellent written and verbal communication skills, with the ability to build relationships with customers, both internal and external.
  • Professional IT certifications, including Microsoft and ITIL.

SC level security clearance is desirable, but not essential.  However the role will require SC clearance to be obtained, therefore UK residency for the last 5 years will be required

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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