Microsoft Office365 Engineer / Technical Lead

Salary & Benefits: Competitive plus benefits

Department / Function: Technical Support

Location: West Midlands

Job Advert Description:

The Role

We have an exciting opportunity for an experienced Microsoft Office365 Engineer / Technical Lead to join our shared service centre based in Birmingham. 

The role of the Office365 Engineer will be to work closely with multiple customers to assist them in both migration and BAU support of the Office365 platform.

The role will require ad hoc visits to customer locations in both London and the Midlands.

Providing support to multiple large clients in a mix of public and private sectors which requires the ability to communicate and liaise with senior client level contacts internally and directly with the client themselves.

To take advantage of this opportunity you will need to be a highly technical individual with solid hands on capability as a 2nd / 3rd line engineer or an O365 SME.

The Opportunity

  • To perform daily health checks and reporting of the O365 platform.
  • Responsible for running O365 Governance Boards across multiple clients.
  • Support Account Technical Architects and Leads in presenting O365 roadmaps, and participate in writing customer proposals and impact assessments for the delivery of further O365 solutions to our customers.
  • Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations.
  • Develop strong relationships with other engineers within the shared service centre to provide and share technical issue resolution and knowledge.  This will include the responsibility to ‘shift left’, increasing the service desk FTF for O365 faults and resolutions.
  • Assist customers and partners with configuration of onboarding tools and enhancements/features of new product suites and service offerings, along with supporting and resolving customer deployment issues.

The Person

  • Deep knowledge in O365 technologies and a passion for self-learning and advancement
  • Experienced with all Enterprise E3/E5 product offering including Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and Teams.
  • Experience of EMS (Intune, and ARMS)
  • PowerShell scripting
  • Awareness and configuration knowledge of Security and Compliance Centre.
  • Able to contribute to technical strategy, service development and provide innovation

SC level security clearance is desirable, but not essential.  However the role will require SC clearance to be obtained, therefore UK residency for the last 5 years will be required

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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