Desktop Support Engineer

Salary & Benefits: Competitive plus benefits

Department / Function: Technical Support

Location: West Midlands

Job Advert Description:

The Role

We have an exciting opportunity for a Desktop  Support Engineer to join our team who support one of our large Telecoms / MVNO clients from our UK Delivery Centre in Solihull, West Midlands.

The role is responsible for effectively and efficiently providing desktop assistance, support and cover to all of the business through the use of the Service Desk system.

The Opportunity

  • Manage service desk incident and requests and liaise with onsite and offshore NTT DATA colleagues, client teams, and 3rd parties ensuring quality service delivery to client at all times
  • Desktop client services including, but not limited to - desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management
  • Assist all IT departments in project work as and when required
  • Ensuring estate is patched

The Person

Must have strong, practical experience of the following:

  • 1st and 2nd Line support
  • Office 365
  • Windows 7 and 10
  • SCCM
  • McAfee
  • Application Packaging


  • Citrix App V 
  • ITIL v3 Foundation


Boiler Plate:

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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