Incident Management/Service Co-ordinator

Salary & Benefits: Competitive Salary + Bens

Department / Function: Technical Consultancy

Location: West Midlands

Job Advert Description:

The Role

Our requirement is for an Incident Management/Service Co-ordinator to join our established team and to take responsibility for the management, co-ordination and reporting of the patching function on behalf of NTT DATA to its clients. This role will support the Service Assurance team in the Service Operations Centre based in Solihull. The role will be reporting into the Service Operations Manager and will be accountable for co-ordinating all patching requirements.

The Opportunity

  • As the primary point of contact for customers, the role is responsible for facilitating patching within the customer requested timeframes and to achieve the highest possible customer satisfaction.
  • Understand the Customer’s system and provide accurate and timely planning for system patching tasks along with managing the agreed patching schedule
  • Manage the agreed baseline equipment schedule.
  • Drive the completion of the schedule through with the technical teams
  • Review customer setup and work with technical teams to propose the best patching method.
  • Produce both internal and external reports on patching status.

The Person

  • Previous Experience of a similar role within an IT Services organisation - Required
  • Strong MS Excel skills for reporting - Required
  • Service Now Experience - Ideal
  • ITIL Foundation - Ideal


Boiler Plate:

Join NTT DATA in the UK and you will be joining a growing company where you will be more than just another employee. With an entrepreneurial attitude you will have the opportunity to grow your career and stand out from the crowd. At NTT DATA we help develop innovative business and IT solutions for some of the most respected organisations in the public and private sectors. 

At NTT DATA we place great importance on the value of diversity. The powerful effect of being able to call on a diverse workforce and all the benefits that go with it are central to our culture. It's a core principle that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We believe that building an inclusive and diverse workplace is essential to our success; we want our people to feel comfortable, be themselves and, as a result thrive.

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