Our requirement is for a Dynamics 365 Support Developer (particularly in Sales, Customer Service and Marketing) to join our team, assisting with the delivery of support services to existing clients. You will be part of our Service Operations Applications Support development team, supporting our service desk in resolving incidents which get escalated and working on change requests/problem tickets from new and existing clients across a range of industries.
What are the measures of success in this role?
You will need strong experience with the following:
In addition, you'll require:
Working in a Shared Service environment you will require the ability to manage multiple clients on multiple different platforms at the same time, Communication, organization and prioritization skills are essential for the role.
The most challenging aspect of the role is navigating the intricate and customizable nature of Dynamics 365. The role will require extensive knowledge of D365 to manage the platform's complexity, address integration challenges with other systems, balance customization needs, and provide effective user support across varying skill levels. Staying current with updates, diagnosing and resolving problems, and managing client changes/enhancements challenges.
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA